Case Study
BNG Bank
300 employees trained in AI skills across 4 months — without disrupting daily operations.
300
employees trained
4
months
240
basic training
60
advanced training
50+
documented use cases
The Challenge
BNG Bank needed to upskill 300 employees in AI capabilities while maintaining business continuity. The challenge was to deliver comprehensive training at scale without overwhelming teams or disrupting client services.
- Large workforce requiring simultaneous training
- Diverse roles with different AI application needs
- Need for practical skills, not just theory
The Solution
We deployed a structured rollout with parallel cohorts, allowing continuous enrollment while maintaining training quality. Each cohort received hands-on practice with real work scenarios.
- Rolling calendar with multiple parallel cohorts
- 2 trainers delivering 2 days per week
- Practice with actual work documents and tasks
Training calendar showing parallel cohorts running simultaneously
Results
240 Basic Training
Employees completed basic AI skills training, mastering prompt building blocks and context management.
60 Advanced Training
Team leads and power users completed advanced workflow training, designing AI processes for their teams.
50+ Use Cases
Documented AI applications across departments, creating a knowledge base for ongoing adoption.
Zero Disruption
Training delivered without impacting daily operations or client service levels.
Sustained Adoption
AI usage maintained 3 months post-training, with continued skill development.
Certified Skills
Participants received certification validating their AI competencies.
"Copilot Academy stands out through their fast, professional, and personal approach."
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