Case Study

BNG Bank

300 employees trained in AI skills across 4 months — without disrupting daily operations.

300

employees trained

4

months

240

basic training

60

advanced training

50+

documented use cases

The Challenge

BNG Bank needed to upskill 300 employees in AI capabilities while maintaining business continuity. The challenge was to deliver comprehensive training at scale without overwhelming teams or disrupting client services.

  • Large workforce requiring simultaneous training
  • Diverse roles with different AI application needs
  • Need for practical skills, not just theory

The Solution

We deployed a structured rollout with parallel cohorts, allowing continuous enrollment while maintaining training quality. Each cohort received hands-on practice with real work scenarios.

  • Rolling calendar with multiple parallel cohorts
  • 2 trainers delivering 2 days per week
  • Practice with actual work documents and tasks
BNG Bank AI training calendar showing parallel cohorts

Training calendar showing parallel cohorts running simultaneously

Results

240 Basic Training

Employees completed basic AI skills training, mastering prompt building blocks and context management.

60 Advanced Training

Team leads and power users completed advanced workflow training, designing AI processes for their teams.

50+ Use Cases

Documented AI applications across departments, creating a knowledge base for ongoing adoption.

Zero Disruption

Training delivered without impacting daily operations or client service levels.

Sustained Adoption

AI usage maintained 3 months post-training, with continued skill development.

Certified Skills

Participants received certification validating their AI competencies.

"Copilot Academy stands out through their fast, professional, and personal approach."

Lieselotte van der Meer

Lead L&D, BNG Bank

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